1. Service agreement for client
This contract is going to protect the right and clarify the responsibilities of clients, medical staff as well as MEDEASY.HK. Please go through carefully and click the ‘Agree’ bottom to confirm before purchasing services.
Clients agreed the following:
2. Relationship between Client and MEDEASY.HK
MEDEASY.HK provides platform for clients finding suitable candidate to provide medical services. Client(s) should consider personal needs, requirement, unique circumstance and provide a reasonable wage for service provider to foster matching. MEDEASY.HK does not guarantee matching succeed. Once matching succeed, MEDEASY.HK will charge the Client(s) and service provider Service Fees. Service Fees will be included in recommended price. Clients may consider personal condition increasing wage paying for independent contractor to foster service matching. CAREEASY is subsidiary of MEDEASY.hk Limited, this agreement is signed by MEDEASY.hk limited and client.
3. Client ‘s rights and obligations
Client shall be entitled to:
choose who provide Services.
cancel service before appointment confirmed.
Leave comment or complain about service or service providers
Client has obligation to:
Pay for 50% service fee to cancel the confirmed appointment, up to HKD$300 each day per case. If clients have force majeure reasons (including death, hospital admission, flight delay, adverse weather… ) and supporting evidence to prove that service has to be cancelled. MEDEASY.HK LIMITED would waive the charge. MEDEASY.HK LIMITED reserve right to decide waiving charge.
The Services
Client(s) must not solicit or deal with independent contractor to get rid of MEDEASY.HK. Once discovered, MEDEASY.HK will dismiss the account of Client(s) and pursue legal avenues to recover losses, with a fixed penalty of HKD $50,000.
If clients would like to hire the matched independent contractor as full-time staff. Please contact our customer service provider.
Independent contractor may not be able to provide services due to different reasons. If it is force majeure reasons, clients need to book service again, additional cost generate from this condition will not be compensated; if independent contractor unable to provide due to personal reasons, independent contractor would pay amercement. After deducting administration fee, the remaining will subsidize client through e-coupon to re-book services.
5. Personal information
Client(s) authorizes MEDEASY.HK to retain all her/his personal data and particulars contained in this contract as well as account in MEDEASY.HK platform for a period of 7 years.
Client(s) authorizes MEDEASY.HK to disclose any of her/his Personal Information and heath data record to MEDEASY.HK ‘s independent contractors at any time without notifying Client(s) or obtaining his/ her consent to foster matching.
Limitation of Liability
Client(s) agree and understand MEDEASY.HK will not response for the following condition under this agreement:
- Service providers stand client(s) up which cause harm and economic loss to client(s).
- Misconduct of service providers which cause harm and economic loss to client(s).
- Adverse weather conditions causing services changed/ postponed / cancelled, in which cause harm and economic loss to client(s).
- Any injuries or death of Client(s)/ patient(s).
6. Confidentiality
While performing the services, client(s) may obtain independent contractor’s confidential information. Client(s) must not disclose any such Confidential Information to any third party without the prior written consent of the Company. Clients must not keep any records about health care services provider and keep any contact after finishing services.
7. Notices
In order to preserve right of clients and other parties, any notice, communication, enquiry should notice each other by sending message through chatbot in app.
8. Termination of contract
Client(s) could terminate account and this Service Agreement through application.
9. NON-competitive terms
Client(s) agrees that during the Terms of the Service Agreement, shall not directly or indirectly solicit, assist in soliciting, facilitate the acceptance of contract by any means or deal with any independent contractors of the Company. Once discovered, MEDEASY.HK will dismiss the account of Client(s) and pursue legal avenues to recover losses, with a fixed penalty of HKD $50,000.
10. Adverse weather conditions arrangement
If adverse weather warning, black rainstorm signa or typhoon signal no.8 would be announced, or adverse weather warning signal has been hoisted, client should communicate with health service provider via application as soon as possible. Clients may increase wage for service provider or provide transportation allowance. If both parties have consent, service continue. Otherwise, client or health service provider can choose to cancel service. The appointment will be cancelled free of charge.\
Client has read and agreed the terms and conditions.